Frequently asked questions

FREQUENTLY ASKED QUESTIONS – VANESSA K

At Vanessa K, we want to offer every customer a serene and transparent shopping experience. Find here all the answers to the most frequently asked questions about our handmade hats, bags, and accessories made in France.

ORDER & PAYMENT 

What payment methods do you accept?
We accept payment by credit card (Visa, Mastercard, American Express) and via PayPal through our secure website.

How do I know if my order has been successfully placed?

After confirmation, you will immediately receive a confirmation email with your order summary.

SHIPPING & RETURNS

What are the Vanessa K delivery times?
All our creations are shipped within 2 to 5 business days. Standard delivery in France generally takes 48h to 72h.

Do you ship internationally?
Yes, we deliver throughout Europe and to many international destinations. Fees and delivery times vary depending on the destination.
Can I return an item purchased on k-vanessa.com?
You have 14 days from receipt to request a return or exchange, provided the product has not been worn.

PRODUCT & CARE

How to care for your handmade Vanessa K hat?
Dust regularly with a soft brush. For stains, use a slightly damp cloth or consult our interview guide.

Where are the bags and hats made?
A large part of our products are made in France or in Europe, using traditional methods.

Customization & Craftsmanship

Can I customize a Vanessa K hat or bag?
Some customization options are available upon request (color, ribbon, initials, etc.). Contact us to discuss your unique project.

What makes a Vanessa K accessory unique?
Each piece is handmade in limited series, with special attention paid to the choice of materials and finishes. Our Mediterranean inspiration and French expertise guarantee original and durable creations.

CUSTOMER SERVICE 

How to contact Vanessa K customer service?
Write to us at k-vanessa@contact.com or via our Contact form. Response within 24 to 48 hours (excluding weekends).

Can't find the answer to your question? Feel free to write to us, our team will be happy to answer you!

FAQ Luxury artisanal hats and bags – Vanessa K, Made in France

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