VANESSA K

Handmade Hats & Bags

TERMS AND CONDITIONS OF SALE

 

 

 

These General Terms and Conditions of Sale (hereinafter the «GTC») govern all sales concluded between Vanessa K (hereinafter the «Seller») and any customer (hereinafter the «Customer») placing an order via the k-vanessa.com website.

Every order implies the Customer's unreserved acceptance of these General Terms and Conditions of Sale.

 

ARTICLE 1 — SELLER IDENTITY

Vendor: Vanessa Kulbastian, sole proprietor (EI), operating under the trade name Vanessa K

SIREN: 897 514 048

Address: 13008 Marseille, France

E-mail : contact.vanessak@gmail.com

Website: k-vanessa.com

Activity: creation, manufacturing, and sale of leather bags and handcrafted hats 

 

ARTICLE 2 — PRODUCTS

The products offered for sale are leather bags and handmade hats designed by the creator Vanessa K. The essential characteristics of each product (description, materials, dimensions, photos) are presented on the product pages of the k-vanessa.com website.

The photographs and images displayed on the website are provided for illustrative purposes only. Slight variations in color may occur depending on the settings of the Customer’s screen; the Seller shall not be held liable for such variations.

As each piece is artisanal and handmade, slight variations from the photos are inherent to the manufacturing process and are proof of the authenticity of the craftsmanship.

 

ARTICLE 3 — PRICE

Prices are indicated in euros. The Seller benefits from the VAT franchise base: VAT not applicable, Article 293 B of the French General Tax Code. The displayed prices are therefore net prices, with no VAT charged. The Seller reserves the right to modify its prices at any time; the applicable price is the one displayed at the time the order is validated.

Shipping costs are indicated to the Customer before final validation of the order and are added to the price of the products.

For deliveries outside the European Union, the Customer is the importer of the products. Any customs duties, taxes, and fees possibly required by the authorities of the destination country are solely at the Customer's expense.

 

ARTICLE 4 — ORDER

The Customer places an order on the Website by following the steps of the purchase process: selection of products, verification of the cart, entry of contact details, choice of delivery and payment method, and final confirmation after having been able to verify the order details and its total price and correct any potential errors (Articles 1127-1 and 1127-2 of the Civil Code).

The sale is deemed concluded upon confirmation of payment. A confirmation email summarizing the order and these Terms and Conditions of Sale is sent to the Customer as soon as possible.

The Seller reserves the right to refuse or cancel an order in the event of a payment problem, an incorrect delivery address, a prior dispute with the Customer, or suspicion of fraud, after having informed the Customer. Any amount already paid will then be refunded.

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ARTICLE 5 — PAYMENT

Payment is made online when confirming the order, using one of the following methods:

• bank card (CB, Visa, Mastercard); ;
• PayPal

Payment is secure. The Customer's banking data is processed by the payment service provider and is not kept by the Seller

 

ARTICLE 6 — DELIVERY TIMES

Orders are shipped within 7 to 10 business days from payment confirmation, unless otherwise indicated on the product page (made-to-order items). The Seller informs the Customer by email of any exceptional delay.

In any event, the products shall be delivered no later than thirty days after the conclusion of the contract. Failing this, after having enjoined the Seller to make the delivery within an additional reasonable period of time, the Customer may terminate the contract if the delivery has not been made within this new period (Article L. 216-6 of the Consumer Code). The sums paid shall then be reimbursed within fourteen days.

 

ARTICLE 7 — DELIVERY

Delivery is available in France and internationally, to the address specified by the Customer when placing the order. Delivery charges are displayed before the order is confirmed: free delivery in metropolitan France for purchases of €150 or more; for other destinations, charges are calculated based on the country and the weight of the parcel.

The risks of loss of or damage to the products are transferred to the Customer at the time when the latter, or a third party designated by them, takes physical possession of them (Article L. 216-4 of the Consumer Code).

The Customer is advised to check the condition of the package upon receipt and, in the event of damage or an opened package, to express reservations to the carrier and inform the Seller as soon as possible.

For deliveries outside the European Union, delivery times may be extended due to customs formalities.

 

ARTICLE 8 — RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Article L. 221-18 of the Consumer Code, the Customer has a period of fourteen days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.

To exercise this right, the Customer shall notify the Seller of their decision before the expiration of the period, by e-mail to the address indicated in Article 1, using the form provided in the appendix or any other unambiguous statement.

The Customer shall return the product to the Seller without undue delay and at the latest within fourteen days following the communication of their decision, in its original condition, with its accessories and packaging. The return costs shall be borne by the Customer. The Customer is liable for any depreciation of the product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning.

The Seller shall refund all sums paid, including initial delivery costs (excluding additional costs related to the choice of a delivery method other than the standard method), without undue delay and at the latest within fourteen days of receipt of the decision to withdraw. The Seller may defer the refund until the product has been recovered or until the Customer has provided proof of shipment (Art. L. 221-24). The refund shall be made using the same payment method used for the order.

In accordance with Article L. 221-28, 3°, the right of withdrawal cannot be exercised for products made to the Customer's specifications or clearly personalized (custom orders, personalization, engraving).

 

ARTICLE 9 — WARRANTIES

All Vanessa K products are covered by the statutory warranty of conformity (Articles L.217-4 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).

In the event of a lack of conformity, the Customer may request the repair or replacement of the product, or failing that, a refund. In the event of a hidden defect, the Customer may request the cancellation of the sale or a price reduction.

 

ARTICLE 10 — LIABILITY

The Seller is strictly liable to the Customer for the proper performance of the obligations resulting from the distance contract (Article L. 221-15 of the Consumer Code). The Seller may be exonerated from all or part of its liability by providing proof that the non-performance or improper performance of the contract is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

The Seller cannot be held liable for damage resulting from abnormal or improper use of the products (prolonged exposure to moisture or sunlight, contact with chemicals, inappropriate maintenance), as maintenance instructions are provided with each product.

 

ARTICLE 11 — PERSONAL DATA

The personal data collected during the order (last name, first name, postal and email addresses, telephone number, order history) are processed by the Seller, the data controller, for the purposes of order management, delivery, invoicing, customer relationship management, and compliance with legal and accounting obligations.

This data is transmitted only to the service providers necessary for the execution of the order (payment service providers, carriers, Site host). It is neither transferred nor sold to third parties. It is kept for the duration of the commercial relationship, then archived for the periods of legal limitation.

In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), the Customer has the right to access, rectify, erase, restrict, object to, and port their data, which they can exercise by writing to the email address in Article 1. They may also lodge a complaint with the CNIL (www.cnil.fr).

 

ARTICLE 12 — INTELLECTUAL PROPERTY

All elements of the k-vanessa.com website (texts, photos, visuals, logo, brand name) are the exclusive property of Vanessa K and are protected by French and international laws relating to intellectual property.

Any reproduction, even partial, without prior written authorization is strictly prohibited.

 

ARTICLE 13 — APPLICABLE LAW AND DISPUTES

These General Terms and Conditions of Sale are subject to French law. In the event of any difficulty, the Customer is invited to first contact the Seller's customer service department using the contact details in Article 1 in order to seek an amicable solution.

In the absence of an amicable settlement, the dispute shall be brought before the courts having jurisdiction under ordinary law. The consumer may choose to refer the matter to one of the courts territorially competent under the Code of Civil Procedure or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event (Article R. 631-3 of the Consumer Code).

 

ARTICLE 14 — MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Seller reserves the right to modify these T&Cs at any time. The version applicable to an order is the one in force and accepted by the Customer at the time the order is placed.

 

Terms and conditions updated in April 2026 — Vanessa K, Marseille